After 25+ years in customer service, Carol knows how to truly listen to her buyers. She hears not only what someone says they are looking for in a home, but also the underlying, often unexpressed, wants and needs. This empathy enables her to guide clients to the perfect home even if it was one they may not have considered on their own. For Carol, it’s all about helping people, which is her raison d’être. She’s especially keen at understanding the emotional side of real estate, whether a family is moving an elderly relative into assisted living or a retired couple is downsizing to a smaller home to suit their more carefree lifestyle.